Your IP Address
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information about you. Your IP address may also used to assist in the detection of fraud and we may pass this information to the police.
A cookie is a small file that is automatically issued to your computer when you enter our site and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited the site before and if you have provided us with some personalised information. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site.
Information We Request Directly From You
Our site's registration forms, order forms, surveys and contests require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).
TicketlineUK and its Event Partners
As an authorised ticket agent, TicketlineUK sells tickets on behalf of the venue or promoter that produces the event for which you buy a ticket. We refer to the venue or promoter from whom we obtain tickets to sell to you as our "Event Partner". Your personal information is shared between TicketlineUK and its Event Partner for the particular event for which you are buying tickets in accordance with TicketlineUK's contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the site. If you provide TicketlineUK with an email address, your address will be entered into TicketlineUK's weekly e-mail alert service database and you will receive notification from us of new events and special offers should you wish to do so.
Carefully Selected Third Parties
Depending on your selection when you purchase a ticket, your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services. If TicketlineUK has entered into such a third party agreement, then you will be given the option to consent to those third parties to contact you.
Disclosure in Compliance with Laws
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with TicketlineUK, or to protect the rights, property or safety of TicketlineUK, users of the Site or others.
How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.
Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other Sites. TicketlineUK is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those sites' privacy policies independently.
If you have any questions or concerns about this privacy statement, you can contact us at: firstname.lastname@example.org