Ticket Purchases
Purchase of ticket(s) signifies agreement to the following:
• TicketlineUK Ltd sells tickets on behalf of and as an agent for the event promoter.
• Tickets are sold subject to the terms and conditions of the event promoter.
• All tickets are subject to booking fees.
• All ticket sales are confirmed at point of sale and are non-refundable and non-transferable.
• There will be no refund given for any tickets lost, damaged or stolen or in any circumstance where the venue or event organiser should provide different seats to those specified on the tickets themselves.
• In the case of a cancelled or postponed event or if material changes are made to the Event, namely a change of the venue or the headline act, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, should you be unable to attend the revised event, only the face value of the tickets will be refunded upon instruction by the event’s promoters. For any refunds of face value given you will be first required to return the tickets to TicketlineUK Ltd upon the receipt of which we shall then begin to process the refund. All refunds shall be given using the same method of payment as was used to originally purchase the tickets. It is your own responsibility to ensure that the tickets are safely returned to us, we therefore strongly advise that tickets be sent by a secure method of postage or returned to us in person.
• There is no standard dispatch time for tickets, as different events have different dispatch times. However, all tickets should be received at least one week before the event, unless they are being collected from the venue. Tickets booked within 10 days of an event that are being posted, may be received slightly later, but should be received at least 2 days before an event.
• For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without prior notification. Under these circumstances an administration charge, equal to the booking fee, may be levied.
• Under no circumstances will TicketlineUK dispatch tickets to any address other than the billing address of the card used to make the purchase. Should it be discovered that an incorrect address has been given then we reserve the right to cancel the booking without prior notice. Should tickets dispatched by special delivery be returned to us marked as ’addressee unknown’, we reserve the right to cancel the order.
• It is the responsibility of our customers to inform TicketlineUK of any change of address, contact telephone number or email address both before and after receipt of your tickets.
• If you are collecting your tickets rather than having them posted out, please be advised that the tickets must be collected by the cardholder in person, and that the credit card must be presented on collection. The cardholders’ signature will be required on collection.
• Always check tickets on receipt, as mistakes cannot always be rectified later.
• Tickets purchased through Ticketline UK are for your personal use and that of your party. We reserve the right to cancel tickets purchased if there is any resale or attempted resale of tickets at a higher price than purchased. The holder of a resold ticket may be refused entry or rejected from the venue.
• The promoter reserves the right to change the bill without prior notice. Where an event is significantly altered or otherwise postponed or cancelled then TicketlineUK will do our utmost to ensure that all our purchasers are contacted and informed of the alterations using contact details provided when the booking was originally made. However it is the responsibilty of the purchaser to ascertain if an event is going ahead at the time, date and venue as advertised. TicketlineUK cannot guarantee that we will be able to contact you. TicketlineUK Ltd cannot be held responsible for any performance cancelled whatever the event and circumstance.
• Although TicketlineUK will always use their best endeavours to indicate any age or other restrictions that apply to an event, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
• Promoters and Venues always reserve the right to refuse admission to an Event. TicketlineUK will therefore not offer refund to any ticket-holders who may be refused entry. The unauthorised use of photographic and recording equipment at venues is usually prohibited.
TicketlineUK will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages. Nor will we be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.
Day Excursion, Concert,Theatre Packages and Short Break Holidays
Purchase of day excursion packages, concert, theatre and short break holidays signifies agreement to the following:
• The person who makes the booking will be accepting the terms and conditions on behalf of the whole party. It’s this persons responsibility to ensure that all members of the party are aware of and accept the whole of these terms and conditions.
• Please note that a contract is not made until your deposit or full payment has cleared.
• TicketlineUK Ltd reserves the right to refuse any client at any time. The client renders themselves liable for payment for any damages caused.
• We accept bookings from disabled customers, however, we must be aware of the disability in order that we may ascertain suitability of venue, hotel, seat, travel etc. for the client.
• All packages/holidays are sold subject to availability.
• A deposit of £60 per person is payable upon booking and is non-refundable should a cancellation be made.
• Balance of payment is due six weeks prior to travel and is the responsibility of the client. Reminders/Balance invoices will not be sent out. Should a balance not be received four weeks prior to travel then the holiday will be cancelled and the deposit forfeited.
• All package information will be forwarded to the customer, after receipt of full payment, at least two weeks prior to departure date.
• Always check your booking information and any tickets on receipt, as mistakes cannot always be rectified later.
• In the event of Ticketline UK receiving a booking payment which is returned, a £25 administration fee may, at our discretion, be added to the balance payment due on your holiday, or your holiday may be cancelled
• A minimum 0f 6 passengers are required to operate either Treorchy or Porth departure points.
• A minimum of 30 passengers are required for all packages to proceed. TicketlineUK Ltd reserves the right to cancel and refund all monies paid should the required numbers not be realised.
• TicketlineUK Ltd reserves the right to offer alternative accommodation of a similar quality, in the event of overbooking or non-provision of accommodation by hotel or by TicketlineUK Ltd.
• You are responsible for ensuring that you are at the correct departure point 15 minutes prior to departure time.
• Whilst every effort will be made to adhere to all times given relating to your excursion, there could be circumstances beyond our control such as weather and traffic conditions, which may cause delays. TicketlineUK Ltd will make every endeavour to commence and complete a journey at and within any given time but cannot guarantee to do so, and will not be liable for any loss or inconvenience which may arise from the delay or detention of any vehicle arising from any cause whatsoever.
• TicketlineUK Ltd cannot be held responsible for any item of expenditure incurred that is not part of the inclusive break confirmed.
• Where excursions are included in holidays, refunds cannot be made for those clients not wishing to join these excursions.
• All hotels reserve the right to delay check-in until full room service has been effected.
• We accept responsibility for those arrangements for your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any member of your party, unless one of the following applies:
o There was wilful default by Ticketline UK
o Death or personal injury was caused by the negligence of Ticketline UK Ltd
• It may be necessary for you to cancel your break due to changes in circumstances, accident or illness. We strongly recommend that you take out insurance to cover you as cancellations can result in loss of all monies paid.
• Ticketline UK Ltd is a company committed to customer satisfaction and protection. In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Ticketline UK Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Ticketline UK Ltd.