Please read our terms and conditions as they form the basis of a contract between you and us (TicketlineUK Ltd). The person who makes a booking will be accepting the terms and conditions on behalf of the whole party. It is this person’s responsibility to ensure that all members of the party are aware of and accept the whole of these terms and conditions.
Ticket Purchases
Purchase of ticket(s) signifies agreement to the following:
Booking fees, refunds & transfers
- TicketlineUK Ltd sells tickets on behalf of and as an agent for the event promoter.
- Tickets are sold subject to the terms and conditions of the event promoter.
- All tickets are subject to a booking fee unless stated.
- Tickets booked online are subject to a ‘secure payment’ processing charge of 1%.
- All ticket sales are confirmed at point of sale and are non-refundable and non-transferable.
- There will be no refund given for any tickets lost, damaged or stolen or in any circumstance where the venue or event organiser should provide different seats to those specified on the tickets themselves.
Cancelled, postponed or changed events.
- In the case of a cancelled or postponed event or if material changes are made to the Event, namely a change of the venue or the headline act, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, should you be unable to attend the revised event, only the face value of the tickets will be refunded upon instruction by the event’s promoters. For any refunds of face value given you will be first required to return the tickets to TicketlineUK Ltd upon the receipt of which we shall then begin to process the refund. All refunds shall be given using the same method of payment as was used to originally purchase the tickets. It is your own responsibility to ensure that the tickets are safely returned to us, we therefore strongly advise that tickets be sent by a secure method of postage or returned to us in person.
- The promoter reserves the right to change the bill without prior notice. Where an event is significantly altered or otherwise postponed or cancelled then TicketlineUK will do our utmost to ensure that all our purchasers are contacted and informed of the alterations using contact details provided when the booking was originally made. However it is the responsibilty of the purchaser to ascertain if an event is going ahead at the time, date and venue as advertised. TicketlineUK cannot guarantee that we will be able to contact you. TicketlineUK Ltd cannot be held responsible for any performance cancelled whatever the event and circumstance.
Ticket dispatch & collection.
- There is no standard dispatch time for tickets, as different events have different dispatch times. However, all tickets should be received at least one week before the event, unless they are being collected from the venue. Tickets booked within 10 days of an event that are being posted, may be received slightly later, but should be received at least 2 days before an event.
- For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without prior notification. Under these circumstances an administration charge, equal to the booking fee, may be levied.
- Under no circumstances will TicketlineUK dispatch tickets to any address other than the billing address of the card used to make the purchase. Should it be discovered that an incorrect address has been given then we reserve the right to cancel the booking without prior notice. Should tickets dispatched by special delivery be returned to us marked as ’addressee unknown’, we reserve the right to cancel the order.
- It is the responsibility of our customers to inform TicketlineUK of any change of address, contact telephone number or email address both before and after receipt of your tickets.
- If you are collecting your tickets from the TicketlineUK sale office, please be advised that tickets must be collected by the cardholder in person, presenting the credit/debit card used for the transaction, with booking reference, as proof of identity. The cardholders’ signature may also be required. Tickets must be collected at the time and location advised for the event.
- Always check tickets on receipt, as mistakes cannot always be rectified later.
General conditions.
- Although TicketlineUK will always use their best endeavours to indicate any age or other restrictions that apply to an event, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
- Promoters and Venues always reserve the right to refuse admission to an Event. TicketlineUK will therefore not offer refund to any ticket-holders who may be refused entry. ---
-The unauthorised use of photographic and recording equipment at venues is usually prohibited.
- TicketlineUK will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages. Nor will we be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.
Day Excursion, Concert, Theatre Packages and Short Break Holidays
Purchase of day excursion packages, concert, theatre and short break holidays signifies agreement to the following:
Booking & payments - Online
- To make an on-line booking, you must complete the online booking form and indicate that you have read and accepted the terms and conditions by ticking the relevant box. After we receive your booking and all appropriate payments, we will issue a confirmation email.
Booking & payments - General
- In order to confirm your chosen arrangements, you must pay a non-refundable deposit (or full payment if booking within six weeks of departure). Should you choose to secure your place by paying a deposit, the balance of the cost of your arrangements is due not less than six weeks prior to departure. If we do not receive this balance in full and on time, your booking may be cancelled and your deposit payment forfeited. PLEASE NOTE: It is your responsibility to be aware of this deadline, balance payment dates can be checked via your user account.
- Please also note that a contract is not made until your deposit or full payment has cleared.
-TicketlineUK Ltd reserves the right to refuse any client at any time. The client renders themselves liable for payment for any damages caused.
- We accept bookings from disabled or special needs customers, however, we must be aware of the disability in order that we may ascertain suitability of venue, hotel, seat, travel etc. for the client.
- All packages/holidays are sold subject to availability.
- In the event of Ticketline UK receiving a booking payment which is returned, a £25 administration fee may, at our discretion, be added to the balance payment due on your holiday, or your holiday may be cancelled.
- We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
Changes & Cancellations.
- If you need to make any changes to your confirmed arrangements, you must request the change, in writing, as soon as possible (emails are not acceptable). Any change to your designated departure point must be made at least five days prior to departure date.
- TicketlineUK Ltd reserves the right to offer alternative accommodation of a similar quality, in the event of overbooking or non-provision of accommodation by hotel or by TicketlineUK Ltd.
- It may be necessary for you to cancel your break due to changes in circumstances, accident or illness. No refunds or exchanges are offered against day excursions, concert or theatre packaged breaks in these circumstances. Providing you are insured, you may be able to recover some, or all, of these charges from your insurers. Please be aware that any individual cancellation could result in an increase in charges for any remaining party members
Insurance.
- We strongly recommend that you take out the appropriate holiday insurance before you travel (TicketlineUK can recommend a company). Please remember, holiday cancellations can result in loss of all monies paid.
- Ticketline UK Ltd is a company committed to customer satisfaction and protection. In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Ticketline UK Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Ticketline UK Ltd.
Itineraries and booking detail.
- All package information will be forwarded to the customer, after receipt of full payment, at least two weeks prior to departure date.
Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
Departure points.
- A minimum of six passengers are required to operate the Porth departure point.
- You are responsible for ensuring that you are at the correct departure point 15 minutes prior to departure time.
Our Liability To You.
- TicketlineUK Ltd cannot be held responsible for any item of expenditure incurred that is not part of the inclusive break confirmed.
- We accept responsibility for those arrangements for your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any member of your party, unless one of the following applies:
o There was wilful default by Ticketline UK
o Death or personal injury was caused by the negligence of Ticketline UK Ltd.
General Conditions.
- Where excursions are included in holidays, refunds cannot be made for those clients not wishing to join these excursions.
- All hotels reserve the right to delay check-in until full room service has been completed
- A minimum of 30 passengers are required for all packages to proceed. TicketlineUK Ltd reserves the right to cancel and refund all monies paid should the required numbers not be realised..
Force Majeure
- In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, traffic conditions and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.
Complaints.
In the unlikely event that you have reason to complain or experience any problems whilst away, you must immediately inform your courier, driver or the supplier of the service in question. Any verbal notification must be confirmed in writing within 14 days of your return, giving your booking reference and full details of your complaint.